I just returned to the cold and snowy Midwest from beautiful Orange County, California. I had a brief, but excellent stay. My accommodations were at a full service, upscale hotel property. (Thank you M, A and T for the hook up!)
The hotel had a friendly staff; clean, spacious rooms; convenient location and a cool running trail about a quarter mile away from the entrance. The hotel also offered a courtesy shuttle to the airport. When I inquired about the return trip to John Wayne International, the front desk clerk informed me that the hotel shuttles run every hour-on-the-hour, starting at 6:00 a.m, each day. He then kindly offered to schedule me on a return trip. Prior to my response, I paused briefly, to mentally calculate the commute time with my departure time. Then I realized it probably wasn’t going to get me there early enough to pass through security and reach my gate. Before I could say a word, he responded with, “Let me guess, your flight leaves at 6:45?”. I nodded in agreement . And his reply, “You know, that happens all the time.”
Sounds like an operational opportunity to me.
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